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Terms and Conditions

§1 Scope

The following terms and conditions apply to all closed contracts with ZELTHELD for the rental of tents and camping equipment regardless of the means of communication.

§2 Conclusion of contract

2.1 In the following, ZELTHELD is called a landlord and their clients are called a tenant. These terms and conditions apply to the rental of tents and camping equipment for events and music festivals.

2.2 When booking the tenant provides the landlord the tenancy agreement to be binding. The booking is made via the online shop system of the landlord. Tenants without access to online orders are free to order by telephone and on a postal route.

2.3 In the minors to the effectiveness of the legal declaration of the legal representative's written consent to teach.

2.4 Group bookings will have to be made by a responsible person. This person registering on behalf of the other participants.

2.5 The closing date for bookings is usually 7 calendar days prior to the respective camping period.

2.6 The contract is considered closed when the input of the total amount is recorded in the account of the landlord, whereupon a further confirmation by e-mail (or by fax/mail) will be sent to the tenant. When the tenant is responsible for delays on the payment deadline, the landlord considers the contract as not closed and therefore the order will be considered null and void.

2.7 Additional conditions to the tenant in the given case are the conditions of the event organizers.

§3 Cancellation / Withdrawal from the contract

3.1 Cancellations are possible at any time.

3.2 If you cancel your booking at least 14 days before the start of the respective camping period we will refund you 100% of the price you have already paid.

If cancellation is 13 calendar days or less before the respective camping period begins, the following conditions:

  • 13-7 calendar days before the camping period: cancellation fee of 40% of the rental price;

  • 6-3 calendar days before the camping period: cancellation fee of 80% of the rental price;

  • Cancellation 2 days before the camping period and within the accounting period: cancellation fee of 100% of the rental price.

3.3 The difference between rent and a cancellation fee will be refunded to the tenant. The security deposit will be returned completely to the tenant.

3.4 In case of cancellation by the tenant, any bank charges for remittance will be borne by the tenant and will be deducted from the transferred amount.

3.5 Weather reasons not explicitly justify withdrawal free for the tenant, if the booking will be cancelled less than 14 calendar days prior to the camping period.

3.6 The landlord reserves the right to cancel up to 14 calendar days prior to the start of the event, if there have not enough bookings been received. In this case, payments already made by the tenant will be refunded in full.

§4 Discounts / Vouchers

4.1 Discounts and vouchers can only be accounted if the corresponding code is entered and applied in the relevant query field in the shopping cart.

4.2 Only one discount or voucher code can be redeemed per booking.

4.3 Discounts and vouchers reduce the rental sum, but they don´t reduce the security deposit.

4.4 Vouchers with a fixed amount are usually associated with a minimum rental sum. If the voucher value is higher than the rental sum, the residual value of the voucher expires without replacement. A refund of voucher values, no matter for what reasons, is excluded.

4.5 Discount and voucher codes are only valid for a specified period of time, unless otherwise specified.

4.6 Products not belonging to the landlord's standard range are excluded from any kind of discount (e.g. toilets, beverages, parking lots, tickets).

§5 Payment

Payment can be made by using Paypal, credit card (via PayPal) or bank transfer.

The outstanding amount in the payment request must be received in advance and on time to the following bank or paypal account of the landlord:

Account holder: Martin Schmid, Zeltheld
Bank name: Postbank
IBAN: DE82 4401 0046 0176 6884 64


On time means that the payment must be received on the account of the landlord within 14 calendar days after booking, unless a different payment term is expressly stated in the booking confirmation. However, if the booking was made at short notice, i.e. 14 days or less before the start of the camping period, payment must be received on the landlord's account at least 1 day prior to the start of the camping period.

§6 Services

6.1 The scope of contractual services and the prices match the offerings of the internet presence of the landlord and possibly additional information in the booking confirmation. Pricing errors are reserved.

6.2 The collection of camping and parking fees are usually not provided by the landlord. These are to by paid by the tenant to the festival organizers.

6.3 Other services are agreed to be contracted in written form, otherwise, as they do not agreed.

6.4 An extension of the rental period is possible by arrangement in individual cases. This is subject for an additional charge.

6.5 Due to a late arrival or early departure of the tenant, the tenant has no claim to a proportional refund of rental fees.

6.6 The landlord reserves the right of changes in performance the tenant is informed about changes in time. Excluded are short term and unpredictable events.

§7 Rental property / liability

7.1 All rental equipment remains the property of the landlord. The tenant agrees to treat the rental property correctly. Smoking and open flames are prohibited in all tents. Any change to the rental properties is prohibited. The corresponding costs to restore the original condition shall be borne by the tenant.

7.2 The tenant accepts the liability for the rental equipment with the handover by the landlord to him. The tenant is liable for any damages caused by improper use or negligent conduct. Excluded from this liability are weather typical dirt and damage (e.g. due to lightning and hail). The liability of the tenant is for material damage caused by himself in the amount of security deposit. In case of total damage or loss of material, the landlord reserves the right to charge the tenant additionally the respective replacement cost or deduct this cost from the remaining deposit amount.

7.3 The rented equipment must be checked before being taken over by the tenant. If no check is done by the tenant, he recognizes the examination by the landlord. Subsequent complaints are excluded and are not recognized by the landlord.

7.4 The return of material must be made personally by the tenant. Otherwise, the tenant is also liable for damages/loss, which were incurred after his departure or detected by the landlord.

7.5 The tent has to be cleared by the tenant before checkout - only rented accessories may remain in the tent. This applies in particular to any kind of garbage (also in the immediate vicinity of the tent) which must be disposed in accordance with the specifications of the organizer. In case of infringement the landlord reserves the right to withhold a cleaning charge of 30.- Euro from the deposit.

7.6 Damage claims by the tenant of any kind and for whatever legal reason whatsoever, whether direct or indirect damages, property damage or personal injuries are excluded, unless are gross negligence or willful misconduct by the landlord. The landlord is not liable in cases of force majeure, also there is no liability for cancellation by the festival organizers.

7.7 The landlord is not liable explicitly for the loss of or damage to personal property stored in or on the rental equipment of the tenant.

§8 Security deposit

8.1 For each rental property, a material-dependent deposit will be collected. The reported security deposit is payable by the tenant in advance together with the rent on the landlord's account. The deposit amount is stated in the payment request.

8.2 If he rental objects are returned in proper condition after the end of rental period to the landlord, the paid security deposit will be refunded within 14 working days after the rental period on the account of the tenant. If an account other than the tenants is to be taken the landlord is to be notified in advance by eMail or mail in written form. Deposit refund to a PayPal account may be subject to charges for the tenant, which are deducted from the amount of the deposit. The basis for this are the terms and conditions of PayPal.

8.3 If the deposit is reduced by the tenant´s liability, the tenant will be already notified upon return of rental properties for the refund reduced security deposit amount. As confirmation and proof a document is signed by the tenant with an indication of the lower deposit amount.

8.4 If the security deposit because of damage, total loss and so is forfeited, the landlord retains the full deposit amount to cover damage costs. A further allocation of costs for any replacement or application loss is reserved to the landlord. Here again, the tenant signs a receipt for confirmation.

§9 Customer account / Regular customers

9.1 Each tenant can create his own customer account. The customer account is free of charge and all stored data are treated confidentially according to the data protection regulations and will not pass on to third parties.

9.2 Frequent tenants can be given the status "regular customer" by the landlord. In addition to quantity, the quality of the business relationship is also decisive. This includes, in particular, careful handling of the rental properties. The decision about the allocation and loss of the status is the sole responsibility of the landlord.

9.3 Tenants with status "regular customer" don´t have to pay security deposits upon booking. A prerequisite for this is that the tenant has a customer account and logs in to it before he completes the booking. The tenant is still liable for the rental equipment as described in §7.

§10 Data protection

The landlord takes the protection of personal data of his tenants and prospective customers for our services very seriously and informs you about the handling of personal data.

Therefore please note our information on data protection in Privacy policy.

§11 Copyright and intellectual property rights

The information published on this site is subject to German copyright and ancillary rights. Each of the German copyright and ancillary copyright laws shall require the prior written consent of the owner or relevant right holder. This applies especially to reproduction, adaptation, translation, storage, processing and reproduction of contents in databases or other electronic media and systems. Contents and rights of third parties are marked as such. The unauthorized reproduction or distribution of content or complete pages is not allowed and punishable. Only the production of copies and downloads for personal, private and non-commercial use is allowed.

The presentation of this website in external frames is only allowed with written permission.

§12 Invalidity of provisions

12.1 If any provision of these terms is invalid, the remaining provisions shall remain unaffected. The ineffective provision shall be replaced by one that comes closest to the intent and purpose of the ineffective provision in a legal manner. The same applies to possible regulation gaps.

12.2 The landlord reserves the right to modify these terms at any time without giving reasons. This change will be posted on the website. If the new terms and conditions is not contradicted by a tenant within four weeks after amendment, the amended terms and conditions are considered to be accepted.

12.3 The content of the terms and conditions shall require an adaptation from time to time. Therefore you should read them again at your next visit to our website.

Valid as of 24/07/2020



Customers can cancel their order within two weeks without giving any reasons. Cancellations must be either by letter, fax or e-mail. The time limit begins after receipt of this information by e-mail (in written form). The timely dispatch of the cancellation is sufficient to keep the withdrawal period. The cancellation must be sent to: ZELTHELD, Martin Schmid, Konstanzer Straße 47, D-60386 Frankfurt am Main,


In the case of an effective withdrawal, both sides are to return the services and benefits received. If the performance received (in whole or in part) can only be refunded in a deteriorated condition, compensation may be paid by the customer. Obligations to refund payments must be made within 30 days. The period begins for the customer with the dispatch of the withdrawal and for ZELTHELD with its reception.

Special Notes

The right of cancellation expires prematurely if ZELTHELD has started with the execution of the service before the cancellation deadline.

More information about the right to withdraw can be found under "§3 Cancellation / Withdrawal from the contract" of our terms and conditions.